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Shipping & Delivery
https://astrabyash.com/return-policy
Delivery:
We offer Australia-wide shipping. Orders are delivered within 3–14 business days, depending on your state and location.
Returns:
Returns are accepted only for defective or damaged items.
To be eligible, customers must provide an unboxing (opening) video as proof.
Return requests must be made within 7 days of delivery.
Requests without proper proof may not be accepted.
Note:
We do not accept returns or exchanges for change of mind due to hygiene reasons.
Shipping Policy
At Astra by Ash, we aim to deliver your orders quickly and safely across Australia.
Shipping Partner
All orders are shipped via Australia Post.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Delivery Time
Estimated delivery time is 3–14 business days, depending on your location and state.
Shipping Rates
Shipping costs are calculated at checkout.
We may offer free shipping on orders above a certain amount (if applicable).
Tracking
Once your order is shipped, you will receive a tracking number via email.
Delays & Responsibility
Once the order has been handed over to Australia Post, we are not responsible for delays caused by the courier. However, we will assist you in tracking your order if needed.
Incorrect Address
Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
Email: [email protected]
Instagram: astra_by.ash_au
